NYC Digital

New Yorkers should enjoy easy access to City services, resources and information. We work to move the City towards a digital-first approach to governance—one that, whenever possible, takes advantage of digital tools to better serve New Yorkers. Our team helps City agencies create user-focused digital services and connect with New Yorkers digitally, without losing the human touch.

Students sit at a computer station in a classroom
50%
of Americans use online tools to look for information from their government
(Source)
People take iphone photos of the Fearless Girl sculpture in lower Manhattan
73%
of New Yorkers earning less than $10K a year own a smartphone
(Source)
Lots of young people walk down a sidewalk in different directions
50%
of government website visitors said they accomplished everything they set out to do on their last visit
(Source)

Goals

Increase public access to City services

Accessing government services can be tedious. We’re using digital tools to reduce the necessary time, energy, and expense.

Improve trust and engagement

Apps and social media offer huge opportunities for authentic connection. We’re using them to promote responsive communication and customer service.

Build tools with and for New Yorkers

Digital tools shouldn’t be built in a vacuum. We’re making sure City websites and apps are designed with the people they’ll serve.

Introducing the NYC Housing Portal

In collaboration with DoITT, HPD, and New Yorkers, we recently designed and launched a website that makes it easy to find the City’s affordable housing resources in one place.

Learn more

Programs and Initiatives

NYC Housing Portal

Providing an accessible entry point to the City's many affordable housing resources.

School students learning computer science.

Digital Project Consulting

Helping agencies build better digital services for New Yorkers.

A street vendor crosses a busy NYC street under the elevated subway tracks as people in the neighborhood go about their business.

Neighborhoods.nyc

Enabling easy-to-use online hubs for civic engagement.