New Yorkers should enjoy easy access to City services, resources and information. We work to move the City towards a digital-first approach to governance—one that, whenever possible, takes advantage of digital tools to better serve New Yorkers. Our team helps City agencies create user-focused digital services and connect with New Yorkers digitally, without losing the human touch.
Increase public access to City services
Accessing government services can be tedious. We’re using digital tools to reduce the necessary time, energy, and expense.
Improve trust and engagement
Apps and social media offer huge opportunities for authentic connection. We’re using them to promote responsive communication and customer service.
Build tools with and for New Yorkers
Digital tools shouldn’t be built in a vacuum. We’re making sure City websites and apps are designed with the people they’ll serve.